The Rules According to Corks

Happy almost Turkey Day,

It's that time of year to remember that retail workers are people, too. Chances are, there are fewer employees at each stop you make. That is the reality of our current business climate. You will have to wait in line. There is probably less inventory wherever you are shopping. Again, that is the reality of our current business climate. HOWEVER, I would bet $ to doughnuts that every retailer has some sort of online ordering in place in the store to help you get what you want. The brick and mortar stores need you to come in now more than ever to prove that we are still relevant and viable.

Here are my Holiday 2017 wishes for people out shopping for gifts:

1. Think before you click. Shopping online is easy, but the stores need your presence. Please travel to your local retailer to check out the feel of fabrics, the look of colors, and experience the toys or electronics you are hoping to give your loved ones. Our livelihood depends on you coming in. I know it's annoying to brave the crowds and the parking. That's why smart retailers will be putting all the emphasis on in-store experience and will have good smelling things, smiling faces, and treats. SO MUCH effort goes into making beautiful stores and finding friendly associates to ensure you enjoy your visit.

2. Please bring some extra patience and let some sweet, inexperienced person assist you to find whatever you need. They will have to ask questions. You will have to ask questions. Be encouraging. Share that holiday spirit. They will be more effective if they are not stressed. If you are impatient or rude, they will screw. it. up. Also, remember that they are sacrificing holiday parties and shopping and that second glass of eggnog so that they can stay late at work to clean up after the very last customer who tried every single item in the store on.

3. Have fun with your fellow shoppers! If someone takes the last red sweater, congratulate their good fortune. They might even let you have it--I have seen it happen. DO NOT run to get the very last one of an item that you overheard a child say she wants to buy for her best friend who recently had an organ transplant(true story). Your friendly neighborhood retailer will have a hard time thinking nice thoughts about you and will not forget when she changes companies and you shop there, too.

4. Make a list, but be flexible. Is your child really going to die if she doesn't get the latest Shopkins pineapple, Cabbage Patch Doll, or newest game console? Sometimes we are our own worst enemy when shopping. Think of disappointment as a growth opportunity. Just kidding, whatever they want will be available when it gets overordered in January, and it will be on sale, because most of the kids will have moved on to the next big thing. Give your kids a gift card and a raincheck, but be flexible because they will probably want to buy something completely different.

5. Smile--just freaking smile. You will feel better, the associates in stores will feel better. One angry, difficult customer can throw even the most tenured associate off her game. If you want great service, be a great customer. That being said, there are some jerky associates out there. If you don't get great service, don't buy anything, but do a find a store where you will be treated the way you want. $ speak volumes about the service. (Also, don't tell someone they are too dumb, fat, ugly, nice, smart to work in retail). And we cannot say "Merry Christmas" to every customer. If you say it to me, I will say it back, but I don't want to impose on someone who does not celebrate Christmas. "Happy Holidays" is a lovely greeting given by people who want to celebrate with you, regardless of what you believe. Try returning a kindness with a kindness.

6. Acknowledge good service. This won't be a surprise to you, but as a retail manager, I hear about every bad experience a customer has had in my store. So does corporate. Some people write amazingly angry letters every time they are inconvenienced, but the complimentary letters are much less common. If you have the opportunity to drop a quick email or phone call to corporate every time you leave a store and think "that was easy" or "that was fun" you would give so much hope to people who work really hard to do a sometimes thankless job.

Here are my commitments to you: I will solve every problem I can. I will coach my people until I can't speak. I will find a gift that works when I don't have what you came in for, and then I will gift wrap it for you. If there is a line at the register, I will tell you dumb jokes:

Knock, knock.

Who's there?

Holly.

Holly who?

Holly-days are here again!

I will sing carols with you. I will push your baby in a stroller while you try on clothes. I will give your dog all of my attention if you will please just bring your dog in the store(seriously, bring your dog in the store). I will fold and refold sweaters so that every customer gets to shop in a beautiful store. I will contract mesothelioma from fluffing one too many flocked trees--all for you.

Sending you all the Holiday happiness!

Love,

Corks

smotherplucker(aka feelingsstuffer)

hey there,

I've missed you guys as I've been working through all the steps of grief over the election and subsequent descent into Hades, oops, new administration.  Anyway, for Lent, I am giving up wine and swearing, so I have time to fill and a need to practice using words that don't rhyme with smotherplucker.

This has been a whole lot of year for me. I left a job I loved for a new job I love. My children grew. We added a puppy to our lives and all kinds of life things happened that happen to all of us. We had good luck and bad luck and happy days and sad days. It's been a growth year, though. I learned some things, like sometimes I put on a happy face when I don't feel super happy and I stuff my unhappy thoughts way down deep so I don't have to deal with them and I show the happy side. To put it succinctly, I'm a feelingsstuffer.

I was listening to a story on the radio ( http://www.radiolab.org/story/lu-vs-soo/ ) about two women who were traveling across country and one of them was a "live and let live," non-confrontational, mellow kind of person--the way  many people seem to see me. The other one might be called a truth-teller. She let her feelings be known and she had high expectations of people and she told them when their actions didn't meet her expectations. The one who was more truthful was presented in a negative light because people didn't always want to hear her truths, or agree with them. However, the laid-back woman really admired her, because she felt like it was more honest and more hopeful to tell people when they fail you, because it gives them a chance to improve themselves. Listening to it, I was reminded how God(or the Universe or whatever you believe)gives you opportunities to examine your issues objectively by letting you see them from the outside in. I really commiserated with the woman who just let things happen because she didn't want to cause a ruckus or upset anyone or ruffle feathers. Believe me, I know it's the easiest way to get through life, but it doesn't always feel honest.

I used to do things differently. I used to be angry and abrasive and oh, so right about everything. I still get that way when I am feeling indignant, or that I have the moral high ground. But everything else, I have stopped arguing over. Retail is a big culprit. People do not want to buy things from people who want to argue with them about everything. Being the mother of five is part of it, because when you live in a house with 7 people, one more argument could be the tipping point to riot. Getting older is part of it, because I have mellowed a little and I am more introspective. But I am afraid that a diminished self-confidence is part of it, too. I don't feel like I am where I should be in my life. I don't look the way I want to look. I have made choices and taken positions I know not everyone agrees with and it makes me feel, and part of this whole thing is about not feeling.

There is a lot of fear, too, because I am afraid that when I unpack that big old cedar chest of feelings, they are going to come out in one big jumbled mess. No moth holes, no faded shades(cedar is a miracle). These will be fully-formed, brightly-colored feelings of intensity. That intensity has worked against me in the past, which is why it all got tumbled away. And I feel very divided about whether or not I pull it all out and deal with all the overwhelming feelingness of it or I keep it locked up, pulling out a scrap here and there when I need to call Scott Pruitt at the EPA and tell him that the climate is a cockadoody* disaster and he needs to get his head out of his keister* and learn about the effect of carbon dioxide on everything, including--I believe--the number of brain cells in his coal-addled noggin, but I digress.

On the other hand, what is wrong with presenting the world with the best of yourself? I am a glass half-full person by nature.  Maybe my cheerful, easygoing self isn't the brightest coat of many colors, but it's got a certain je ne sais quoi. We all look better in soft lighting, right?

There is no ending to this tale. It will be the story of the rest of my life. Sometimes I will try unpacking my feelings and it will probably go badly because they don't see the light of day very often, so try not to judge me too harshly. Sometimes, I will be cheerful when no one else is. Consider it part of my charm. Please know that I love all of my friends and I accept you for who you are and that is the truth, no faking there.

Sending you good wishes and good feelings, because that's what I do.

Love,
Corks

*Lenten bad words

Why I marched/WMOW/Women's March

OH MY LOVES...


I have just returned from the Women's March on Washington and I am fortified and broken hearted and healed and dejected and all of the other adjectives. What an amazing experience to be there, in DC, marching peacefully with hundreds of thousands of people who, like me, LOVE the USA and are concerned for the fate of our country and our freedoms and our democracy. Then, to come home and see the footage of people across the globe who share our concerns, who marched in solidarity and support of my millions of sisters and brothers and me. People who want to see every American and every should-be, or someday-American, sharing in the dream and the privilege that many Americans enjoy without reflection.

I marched with them, sharing in all of the love of freedom and democracy and most of all, LOVE OF COUNTRY, because I can. What a privilege to have the right to dissent! We, as Americans, are so very lucky and privileged to be allowed to have an opinion that differs from the ruling power. Remember the Tea Party protest, not of 1773, but September 2009? The Tea Party was protesting on the streets of Washington, just like I did on Saturday. How about the Right to Life Movement? They have protested on the streets of Washington, every January, since 1974, letting their voices be heard. Thank God they are, because it is their American right, just like it's mine. What about the March on Washington for Jobs and Freedom in 1963? All of those many thousands of people making sure they were counted among the citizens of this country. They marched because they were patriots, just like me.

I marched because almost 27 years ago, Planned Parenthood told me I needed to make the decision that was right for me, so I got married at 18 and had a baby, even though I was a smart, intellectual, "good" girl who should have finished college in four years and gone on to graduate school to have an important career in public service. Instead, I was on the nine-year plan:  sometimes I worked full-time and went to school part-time. Sometimes I worked part-time and went to school full-time. Sometimes, I worked full-time and went to school full-time. By the time I finished college, I had a husband and a son and a daughter and a dog and was a full-time Store Manager, and I was pregnant with my third child. Planned Parenthood helped me see that even though my life wasn't going to be the one I had imagined for myself, that it didn't mean I couldn't be happy and successful. So now, after another 18 years, 2 more kids, 4 companies and the same husband later, I can march because Planned Parenthood helped me make MY choice.

There are so many reasons I marched:
*because I wanted to.
*because I want my daughters to live without the fear of sexual violence.
*because I want my mom to have access to affordable healthcare as she ages.
*because I want my gay friends to feel safe.
*because Black Lives Matter.
*because a woman's place is wherever she wants to be.
*because equal women should have equal pay and equal opportunity and so should the disabled and  people of color.
*because clean air and water should be unalienable rights.
*because Americans should be guaranteed the Unalienable Rights to Life, Liberty and the Pursuit of Happiness, regardless of their economic, gender, religious or racial status.
* because our President shouldn't objectify human beings.
*because Muslims(and Christians and Jews and everybody else) are guaranteed the freedom to worship as they choose IN THE CONSTITUTION.
*because Planned Parenthood gave me hope.
*because I want to speak my truth to power.
*because I love my children and I want them to live in a world where people can safely be who they are.
*because my husband shares, and very often shoulders, our family responsibilities, so that I can explore so many possibilities(and MARCH!).
*because I needed to be with people who share my core values, who believe that protesting is one of the most important things we can do, when we feel like our voices are being ignored.

I would love to hear why you marched or why you did not, but only in a respectful tone. I will respect your right to have an opinion when you respect mine.

Give peace a chance!


Love,

 Corks